If you’ve already had a confirmation email, it’s sadly too late to cancel. Please review the returns policy and get in touch with customer service so they can talk you through your options. Please email [email protected] if you have not yet received your confirmation email and we will support.

Minds change, miss-clicks and mistakes happen, which is why we have a returns policy. If you’ve already had the confirmation email, it’s too late to change anything, so proceed as you would for a return. You can check out the returns policy below.

Please email [email protected] if you have not yet received your confirmation email and we will support.

If you’re on the lookout for your goodies, go back to your order email. The email contains a link to track your items. Generally, you can expect to receive your order within 1-2 or 2-3 business days, depending on the delivery option you chose at checkout. Please note that your delivery may take longer to arrive during bank holidays (non-working days).

Our team works tirelessly to ensure the products you love are ready to hit your basket. If you do find something out of stock, it’s best to look again in five working days. You might also like to use BeautyDNA to find your next favourite product.

We’ll email you as soon as your order has been handed to Royal Mail. The email will include a handy tracking link and you will also get regular updates on the progress of the parcel.

We’re sorry to hear your experience was anything less than perfect. Please email our customer team so they can get everything sorted for you. Email [email protected].

We pack every order like we were applying eyeliner, but smudges and slips happen. If you received the wrong item, get straight on to our customer service team and they will support you. Email: [email protected].

We’re sorry to hear your experience was less than perfect. Please email our customer team so they can get everything sorted for you. Email [email protected]. If you ever experience a medical emergency using a product, please contact your local emergency services.

You’ve tried the products you matched with, but you’re not completely happy with your purchase?

Well, we’re not happy if you aren’t. So don’t worry.

You can return opened and partially used products, for free, as long as it’s within 14 days of receiving your order.

Simply contact our customer service team at [email protected] with the details of your order so they can get a return label out to you and let you know what your next steps are.

Changed your mind? No biggie.

You can return any order you buy from us for up to thirty (30) days after you receive the product for free, subject to the conditions described in our Terms of Sale.

Sometimes we may run promotional offers on returns, please check our promotional for T&Cs for details on those.

Just get in touch with the support team so they can get a return label out and tell you what to do next. Email: [email protected] with your order number.

Get in touch with the customer support team so they can email you a return label and tell you what to do next. Email: [email protected] with your order number.

When you’re due a refund, we’ll get it into your account as soon as we can, and no more than 14 days after we have received the return.

We accept Visa and Mastercard.

You can only make payments in GBP (£)

Got a code? Great. Keep it handy until the last stage of checkout, just before you pay.

Remember: Promo codes are case sensitive!

Codes are case sensitive, so try again with that in mind. If that didn’t work, drop us an email at [email protected] so we can look into it for you.

If you are having problems paying with your card, please verify it is one of the payment methods we accept.

Still having trouble? Please contact your card issuer or bank.

Creating your account is easy. Click here and follow the simple steps.

Forget your password or just want to change it? No stress! Please log out or go directly to the sign-in screen and click ‘Forgotten password?’ and follow the instructions to reset your password.

Although it's sad to see you go, you can email us at [email protected] and we'll delete your account.

If you'd like to change your email address, name or other personal details, let us know at [email protected]. Be sure to mention exactly what you want to update and include the new information, so we can get it right the first time.

For the moment, we only ship within the UK and that doesn’t include the Channel Islands or the Isle of Man.

Once your order has been shipped, you'll receive a shipping confirmation email titled "It’s in the bag (and on the way 🚚)." This email will contain your tracking number and a direct link to the courier's website, allowing you to monitor the status of your delivery.

If you already have your tracking number, you can also track your order directly using this link: Royal Mail Tracking.

If you encounter any issues with tracking, or if you suspect that the courier has lost your parcel, please reach out to us at [email protected], and we will investigate further.

We offer two delivery options through Royal Mail: 1) Express 24h delivery - typically arrives within 1-2 business days. 2) Standard 48h delivery - typically arrives within 2-3 business days. Shipping costs depend on the order and exact costs are calculated at checkout. Please note that your delivery may take longer to arrive during bank holidays (non-working days).

We currently only deliver to homes and offices within the UK and that doesn’t include the Channel Islands or the Isle of Man.

Simply head to the Rewards section of your account and click ‘Opt in’.

If you don’t have an account you’ll need to create one. On account creation you can opt in to join Noli Rewards via a tick box.

One you have joined Noli Rewards, you’ll earn one point for every £1 you spend on noli.com.

You must be logged in to receive the points earned for any orders placed. If you place an order using Guest Checkout, you will not earn points on that order and your points will not be added retrospectively if you create an account later.

Points you earn will be based on your final order value. Points will not be issued for any shipping costs.

Allow 48 hours after you have placed your order for your points to be added to your account. If points are missing, contact us at help@support.noli.com

If your order is cancelled for a reason, the points you earned on that order will be removed from your account.

Log in to your account and head to the Rewards section to check the points you have collected. The collected points will expire if you do not shop with us for 12 months.

Once you have joined Noli Rewards, for every 100 points you earn, you’re eligible for £5 off reward on your next order. Once you reach 100 points, your reward will be automatically added to your account within 48 hours.

Log in to your account and head to the Rewards section to check the rewards which can be applied to your next order.

If you have unlocked a reward, it will be automatically applied on your next order.

Start shopping and head to your cart: a message there will confirm the reward has been successfully applied to your order, the reward will be visible in the promotion breakdown.

Your final order value (excluding shipping costs) needs to be greater than your available reward for it to be redeemed.

Once you unlock a reward, you have 3 months to redeem it. Expired reward cannot be reissued.

If you return an order, the points you earned on that order will be removed from your account.

If you’ve redeemeed a reward on an order you would like to fully return, the reward will be reissued to your account.

If you’ve redeemeed a reward on an order you would like to partially return, the reward will not be reissued to your account.

If you wish to opt out of Noli Rewards, please contact us at [email protected]

We reserve the rights to remove customers that have been flagged as breaching the Terms & Conditions of Noli Rewards from our Loyalty program.

By joining Noli Rewards, you will receive some status updates.

You can view Noli Rewards T&Cs here.

Email us at: [email protected]